IT / Cloud / Networking/United States

Alex Walker

View Experience→alex.career@alexwalker.techLinkedIn

About

Certified IT professional and cybersecurity B.S. graduate with over a year of Tier 1/2 experience supporting endpoints and users in a hybrid environment. Experienced administering Active Directory, Microsoft Entra ID, Microsoft 365, deploying Windows endpoints, troubleshooting network devices in Cisco Meraki, VPN connectivity, and performing/maintaining cloud deployments.

01

Experience

  1. IT Service Analyst — Nemacolin

    August 2025 — Present

    Farmington, PA

    • Administered Active Directory, Microsoft Entra ID, and Group Policy in a hybrid environment, managing users, groups, and Group Policy objects.
    • Resolved Tier 1/2 incidents and service requests for 300+ endpoints through Zoho Desk, troubleshooting Windows, hardware, network connectivity, and remote VPN issues.
    • Imaged, deployed, configured, and repaired desktops, laptops, and endpoint hardware for refresh cycles and new-hire onboarding.
    • Troubleshot Cisco Meraki connectivity and remote-access issues for on-site and remote users.
    • Authored technical documentation and knowledge-base articles to standardize support and accelerate onboarding.

  2. IT Intern — Nemacolin

    May 2025 — August 2025

    Farmington, PA

    • Assisted with Tier 1 support requests in Zoho Desk, troubleshooting Windows, hardware, account access, and basic network connectivity issues.
    • Helped image, configure, and deploy desktops and laptops for employees and new-hire setups.
    • Performed routine Active Directory and Microsoft 365 account support under team guidance, including password resets and access updates.
    • Documented troubleshooting steps and escalated complex incidents to senior IT staff.
02

Skills & Tools

Cloud Platforms

  • AWS: EC2, VPC, IAM, S3, RDS, CloudWatch
  • DigitalOcean: Droplets, App Platform

Systems & Identity

  • Windows & Windows Server
  • Linux: RHEL, Ubuntu, Kali
  • Active Directory
  • Microsoft Entra ID
  • Group Policy
  • Microsoft 365

Networking

  • Cisco IOS & Cisco Meraki
  • VLANs
  • TCP/IP
  • DNS / DHCP
  • Palo Alto VPN

Operations & Monitoring

  • Proxmox & VMware
  • Wazuh & SentinelOne
  • Windows Event Viewer
  • Tier 1/2 support & Zoho Desk
  • Endpoint imaging & deployment
  • Technical documentation
03

Certifications

  • Cisco Certified Network Associate (CCNA)

    Cisco

    Apr 2026

  • CompTIA Security+

    CompTIA

    Jun 2026

  • AWS Certified Solutions Architect

    Amazon Web Services

    Aug 2026

Education

West Virginia University

B.S. in Cybersecurity · GPA 3.6

Morgantown, WV

Activities & Honors

  • CyberWVU — National Cyber League (NCL) competitor, solo and team.
  • West Virginia Promise Scholarship recipient.